Build Efficient Service Processes Across the Enterprise

Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees.

Now it’s time to take what you do well and go beyond IT.

In this hands-on webcast, we covered the benefits of bringing multiple departments to an ITSM platform with Enterprise Service Management (ESM) capabilities and provided real-world examples of how ESM gives your departments the power of:

• Accelerated service delivery
• Data privacy
• Structured service delivery
• Service accessibility
• Visibility of service quality