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Scope Document to SolarWinds Deployment Addendum

20230207

Note: directly beneath this list of products for which Deployment is available is the scope for the Introduction (which is included in each deployment but not counted against the total hours for each level), Platform Training and Journey Success. The scope for these 3 categories is included but does not change for each product.

Click on each link below to jump to product-specific scope for each product:

Database Performance Analyzer (DPA)
Enterprise Operations Console
Hybrid Cloud Observability (HCO)
IP Address Manager
IT Service Desk Manager*
Log Analyzer
NetFlow Traffic Analyzer
Network Configuration Manager
Network Performance Monitor

Patch Manager
Security Event Manager (SEM)
Server & Application Monitor (SAM)
Server Configuration Monitor
Storage Resource Monitor
SQL Sentry
User Device Tracker
Virtualization Manager
Voice and Network Quality Manager
Web Performance Monitor

*IT Service Desk Manager is a hosted, Software-as-as-Service offering that is subject to different terms than the rest of the products. For more information see scope section for ITSM.

Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

For all products the following is the scope included for the hours indicated (as applicable). The Introduction occurs at the start of the deployment and the Platform Training and Journey Success are the final two categories in scope:

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Introduction (does not count against total time limit per level)	Welcome Call Deployment Service Overview Project Status Stoplight/Asana Workflow Customer Environment/Requirements Pre Req Risk/Issues Check-In Calls Onboarding Sessions
Platform Training**	Up to Three Hours	Up to Eight Hours	Up to 15 Hours
Platform Training**	Working with Support THWACK SolarWinds Academy Virtual Classrooms Online Best Practices Articles General Overview Resources
Journey Success **	Up to Two Hours	Up to Two Hours	Up to Three Hours
Journey Success **	Deployment Summary Customer Survey Optimization Opportunities CSM Hand-Off Call

**Occur after Observability and Alerts tasks are completed.

Hybrid Cloud Observability (HCO)

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan	Use Case Review up to Three Deployment Planning Form Deployment Project Plan	Use Case Review up to Five Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Covers Install of Core Modules Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Core Modules Covers Install of Advanced Modules up to One Install One of the Following Scalability Engines – APE or AWS Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Core Modules Covers Install of up to Two Advanced Modules Install up to Five Scalability Engines – APE Install up to Three Scalability Engines – AWS Install up to One Scalability Engines – HA Install up to One Scalability Engines – EOC Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 100 Total Nodes Added	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Credential Integration With Active Directory^® or Azure^® Creation of up to Five Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 200 Total Nodes Added Validate Database Maintenance Job	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Five Basic Web Portal Accounts Credential Integration With Active Directory or Azure Credential Integration via SAML Creation of up to 10 Node Discoveries Creation of up to Three Node Import From Discoveries Creation of up to 500 Total Nodes Added Validate Database Maintenance Job TLS Configuration for EOC or Web Console
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Node Management – Limit of Five Manual Node Imports Creation of up to Five Groups and Dependencies Creation of up to One Map Creation of up to Three Custom Properties Creation of up to Three Alerts Creation of up to Two Reports Creation of One Dashboard View With up to Three Widgets Creation of up to Two NetPath™ Creation of up to One PerfStack™ Monitor Creation of up to Two UnDP	Node Management – Limit of 10 Manual Node Imports Creation of up to 10 Groups and Dependencies Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Six Alerts Creation of up to Five Reports Creation of Five Dashboard Views With up to Three Widgets Each Creation of up to Five NetPath Creation of up to Three PerfStack Creation of up to Three UnDP Creation of up to One Application Component Monitor Template	Node Management – Limit of 20 Manual Node Imports Creation of up to 20 Groups and Dependencies Creation of up to Five Maps Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to Seven Reports Creation of Five Dashboard Views With up to Three Widgets Each Creation of up to 10 NetPath Creation of up to Five PerfStack Creation of up to Five UnDP Creation of up to Three Application Component Monitor Templates

Database Performance Analyzer (DPA)

Levels 1 & 2 Available

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan	Use Case Review up to 5 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install or Upgrade of one On-Premises Instance of DPA on Window/Linux	Install or Upgrade of one On-Premises Instance of DPA on Window/Linux Demonstrate ‘Central’ Offering for Multiple DPAs
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Register and License 15 Database Instances for -Analysis with DPA Requirements/Configuration Scale DPA for Number of Monitored Instances. DPA is Limited to no More Than 250 Registered Instances. Configure Wait Time Alert Configure Resource Alerts	Register and License over 20 Database -Instances for Analysis with DPA Requirements/Configuration Scale DPA for Number of Monitored Instances. DPA is Limited to no More Than 250 Registered Instances. Configure Email/LDAP/SSL (optional) Create User Accounts for DPA Web Console Usage/Administration Configure Wait Time Alert Configure Resource Alerts Configure Administrative Alerts Configure Custom SQL Alert
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Review DPA Alert Configurations Creation of up to 2 DPA Reports Performance Analysis Reports Monitored Database Performance and how to use -DPA to investigate up to 1	Assist with Configuring up to 5 Pre-Canned DPA Alerts Creation of up to 5 DPA Reports Performance Analysis Reports Monitored Database Performance and how to use -DPA to investigate up to 2

Enterprise Operations Console

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Three Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Five Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Installation of One On-Premises Instance Reviewing Upgrade/Backup Environment	Installation of One On-Premises or Customer’s Cloud-Based instance Covers Installation of up to One Advanced Module Install One of the following Scalability Engines: Enterprise Operations Console (EOC) or Additional Web Server Reviewing Upgrade/Backup Environment	Installation of One On-Premises or Customer’s Cloud-Based Instance Covers Installation of up to Two Advanced Modules Install up to Five Scalability Engines: Additional Polling Engines Install up to Three Scalability Engines: Additional Web Servers Install up to One Scalability Engine: High Availability Install up to One Scalability Engine: EOC Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Add SolarWinds Platform Sites to EOC/Configure EOC Add User Accounts and Limitations to EOC TLS Configuration for EOC Web Console	Add SolarWinds Sites to EOC/Configure EOC Add User Accounts and Limitations to EOC TLS Configuration for EOC Web Console	Add SolarWinds Sites to EOC/Configure EOC Add User Accounts and Limitations to EOC TLS Configuration for EOC Web Console
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to One Map Creation of up to Three Custom Properties Creation of up to Two Reports Creation of Five Dashboard Views With up to Three Widgets Each	Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Five Reports Creation of Five Dashboard Views With up to Three Widgets Each	Creation of up to Two Maps Creation of up to 15 Custom Properties Creation of up to Five Reports Creation of Five Dashboard Views With up to Three Widgets Each

IP Address Manager

Level 1 available

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of one on-premises instance Covers IPAM Installation Reviewing Upgrade/Back Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Basic Orion Accounts Add DHCP/DNS Manual IP Address Discoveries/ Imports
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Orion/IPAM Summary Pages Creation of 1 Dashboard Views with Up To 3 Widgets Manage Subnet and IP Address Page Create Subnet/Supernet Creation of up to 3 Alerts Creation of up to 2 Reports Create/Modify DHCP Scope DNS Zone Management

IT Service Desk Manager*

As a hosted offering, Software-as-a-Service product subject to the Software Services Agreement (not the EULA). The Categories and scope are slightly different than the on-premises products as reflected in the table below.

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Lite	Deployment Services Level 1	Deployment Services Level 2	Deployment Services Level 3
Maximum hours Per Level	5-hour limit	30-hour limit	75-hour limit	125-hour limit
Service Desk Management	Incident Management Service Portal Branding and Setup One Service-Level Agreement Email Dropbox^® Setting	Incident Management Service Desk Settings Service Portal Branding and Setup Up to Five Service-Level Agreements and Business Hours Email Dropbox Settings Notifications and Customized Email Templates Knowledge Base Up to One Service Catalog Request Creations Up to Five Automation Rules	Incident Management Problem, Change, and Release Management Service Desk Settings Service Portal Branding and Setup Up to 10 Service-Level Agreements and Business Hours Email Dropbox Settings Notifications and Customized Email Templates Knowledge Base Up to Five Service Catalog Request Creations Up to 10 Automation Rules	Incident Management Problem, Change, and Release Management Service Desk Settings Service Portal Branding and Setup Up to 15 Service-Level Agreements and Business Hours Email Dropbox Settings Notifications and Customized Email Templates Knowledge Base Up to 10 Service Catalog Request Creations Up to 25 Automation Rules
Asset Management	Computer Agent Deployment	Computer Agent Deployment Configuration Item Visualization	Computer Agent Deployment Mobile Devices Risk Management Network Discovery Configuration Item Visualization	Computer Agent Deployment Mobile Devices Risk Management Network Discovery Configuration Item Management Configuration Item Visualization
Procurement			Contract Management/License Compliance Purchase Order Management	Contract Management/License Compliance Purchase Order Management
Reporting		Two Reports One Dashboard	Four Reports Two Dashboards	Six Reports Three Dashboards

Log Analyzer

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan	Use Case Review up to 3 Deployment Planning Form Deployment Project Plan	Use Case Review up to 5 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Covers Install of LA Reviewing Upgrade/ack Up Environment	Install or Upgrade of One On-Premises or Customer’s Cloud-Based Instance Covers Install of LA Install of One of the Following Scalability Engines: APE or AWS Review Upgrade/Back Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of LA Install up to 5 Scalability Engines – APE Install up to 3 Scalability Engines – AWS Reviewing Upgrade/Back Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to 5 SNMP & WMI Credentials Creation of up to 3 Basic Web Portal Accounts Discussion of Setting up Devices to Send Logs to Orion server/prerequisites for up to two Nodes Creation of up to 2 Node Discoveries Creation of up to 2 Node Import from Discoveries Creation of up to 100 Total Nodes Added	Provisioning of up to 10 SNMP & WMI Credentials Creation of up to 3 Basic Web Portal Accounts Credential Integration w/Active Directory/Azure Discussion of Setting up Devices to Send Logs to Orion Server/prerequisites for up to five nodes Creation of up to 5 Node Discoveries Creation of up to 2 Node Import From Discoveries Creation of up to 200 Total Nodes Added Validate Database Maintenance Job is Running	Provisioning of up to 10 SNMP & WMI Credentials Creation of up to 5 Basic Web Portal Accounts Credential Integration w/Active Directory/Azure Credential Integration via SAML Discussion of Setting up Devices to Send Logs to Orion Server/prerequisites for up to ten Nodes Creation of up to 10 Node Discoveries Creation of up to 3 Node Import from Discoveries Creation of up to 500 Total Nodes Added Validate Database Maintenance Job is Running TLS Configuration for Web Console
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Node Management – Limit of 5 Manual Node Imports Creation of up to 5 Groups & Dependencies Creation of up to 3 Custom Properties Creation of up to 3 Alerts from Log Rules Filters Creation of up to 2 Reports Review of Log Viewer Information and Filters Creation of up to 1 PerfStack	Node Management – Limit of 10 Manual Node Imports Creation of up to 10 Groups & Dependencies Creation of up to 5 Custom Properties Creation of up to 6 Alerts from Log Rules Filters Creation of up to 5 Reports Review of Log Viewer information and Filters Creation of up to 3 PerfStack	Node Management – Limit of 20 Manual Node Imports Creation of up to 20 Groups & Dependencies Creation of up to 15 Custom Properties Creation of up to 10 Alerts from Log Rules Filters Creation of up to 7 Reports Review of Log Viewer information and Filters Creation of up to 5 PerfStack

NetFlow Traffic Analyzer

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Three Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Five Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Installation of One On-Premises Instance Covers SolarWinds NetFlow Traffic Analyzer (NTA) Installation Reviewing Upgrade/Backup Environment	Installation of One On-Premises or Customer’s Cloud-Based Instance Covers NTA Installation Covers Installation of up to One Advanced Module Install One of the Following Scalability Engines: Additional Polling Engine or Additional Web Server Reviewing Upgrade/Backup Environment	Installation of One On-Premises or Customer’s Cloud-Based Instance Covers NTA Installation Covers Installation of up to Two Advanced Modules Install up to Five Scalability Engines: Additional Polling Engines Install up to Three Scalability Engines: Additional Web Servers Install up to One Scalability Engine: High Availability Install up to One Scalability Engine: Enterprise Operations Console Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Nodes Imported From Discoveries NetFlow Configuration and Suggestions NTA Settings	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Credential Integration With Active Directory^® or Azure^® Creation of up to Five Node Discoveries Creation of up to Two Nodes Imported From Discoveries NetFlow Configuration and Suggestions NTA Settings Validate Database Maintenance Job	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Five Basic Web Portal Accounts Credential Integration With Active Directory or Azure Creation of up to 10 Node Discoveries Creation of up to Three Nodes Imported from Discoveries NetFlow Configuration and Suggestions NTA Settings Validate Database Maintenance Job
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	NTA Resources and Widgets NTA Summary NTA Details Flow Navigator and Quick Alerts Creation of up to Five Groups and Dependencies Creation of up to Three Custom Properties Creation of up to Three Alerts Creation of up to Two Reports	NTA Resources and Widgets NTA Summary NTA Details Flow Navigator and Quick Alerts Creation of up to 10 Groups and Dependencies Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Six Alerts Creation of up to Five Reports	NTA Resources and Widgets NTA Summary NTA Details Flow Navigator and Quick Alerts Creation of up to 20 Groups and Dependencies Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to Seven Reports Node Management—Limit of 20 Manual Node Imports

Network Configuration Manager

Level 1 only

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Installation of One On-Premises Instance Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Nodes Imported from Discoveries
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to Three Custom Properties and Five Groups Creation of up to Three Alerts Creation of up to Two Reports Creation of One Dashboard View With up to Three Widgets Configuration Management Page Jobs Config Change Templates Firmware Upgrades End of Life/End-of-Sale Service Script Management Real-Time Change Management Compliance Reports

Network Performance Monitor

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan	Use Case Review up to Three Deployment Planning Form Deployment Project Plan	Use Case Review up to Five Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Covers Install of Core Modules Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Core Modules Covers Install of Advanced Modules up to One Install One of the Following Scalability Engines – APE or AWS Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Core Modules Covers Install of up to Two Advanced Modules Install up to Five Scalability Engines – APE Install up to Three Scalability Engines – AWS Install up to One Scalability Engines – HA Install up to One Scalability Engines – EOC Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 100 Total Nodes Added	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Credential Integration With Active Directory or Azure Creation of up to Five Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 200 Total Nodes Added Validate Database Maintenance Job	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Five Basic Web Portal Accounts Credential Integration With Active Directory or Azure Credential Integration via SAML Creation of up to 10 Node Discoveries Creation of up to Three Node Import From Discoveries Creation of up to 500 Total Nodes Added Validate Database Maintenance Job TLS Configuration for EOC or Web Console
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Node Management – Limit of Five Manual Node Imports Creation of up to Five Groups and Dependencies Creation of up to One Map Creation of up to Three Custom Properties Creation of up to Three Alerts Creation of up to Two Reports Creation of One Dashboard View With up to Three Widgets Creation of up to Two NetPath™ Creation of up to One PerfStack™ Monitor Creation of up to Two UnDP	Node Management – Limit of 10 Manual Node Imports Creation of up to 10 Groups and Dependencies Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Six Alerts Creation of up to Five Reports Creation of Five Dashboard Views With up to Three Widgets Each Creation of up to Five NetPath Creation of up to Three PerfStack Creation of up to Three UnDP Creation of up to One Application Component Monitor Templates	Node Management – Limit of 20 Manual Node Imports Creation of up to 20 Groups and Dependencies Creation of up to Five Maps Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to Seven Reports Creation of Five Dashboard Views With Up To Three Widgets Each Creation of up to 10 NetPath Creation of up to Five PerfStack Creation of up to Five UnDP Creation of up to Three Application Component Monitor Templates

Patch Manager

Level 1 only

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Install of Patch Manager Web Console (Optional) Reviewing Upgrade/Back Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Adding WSUS to Patch Manager Configure Group Policy Configuring WMI and Discussing the Agent Credential Ring and Managed Enterprise Create WSUS Inventory / Managed Computer Inventory Create WSUS and or Patch Manager Groups 3rd Party Update Synchronization Patch Manager Web Integration Configuration
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to 2 Reports Explaining the Patch Manager Dashboard Approving, Declining, Managing Windows and 3rd Party Updates Update Management and Update Management Wizard Scheduling Tasks Create Custom Package Downloading and Publishing 3rd Party Packages to WSUS

Security Event Manager (SEM)

Level 1 only

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Backend Configuration LDAP Configuration Install Nodes and Configure Manager Connectors Install Nodes and Configure Connector Syslog Install Nodes and Configure Agent Connectors Email Configuration Discuss the Difference – Raw and Parse Logging
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of One Dashboard View With up to Three Widgets Analyze Historical Data Saved Searches Schedule Saved Searches/Creation of up to Two Reports Purpose of Rules and Historical Searches Configure Email Templates Configure Rules

Server & Application Monitor (SAM)

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan	Use Case Review up to Three Deployment Planning Form Deployment Project Plan	Use Case Review up to Five Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Advanced Modules up to One Install One of the Following Scalability Engines – APE or AWS Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of up to Two of the following Advanced Modules: Install up to Five Scalability Engines – APE Install up to Three Scalability Engines – AWS Install up to One Scalability Engine – HA Install up to One Scalability Engines – EOC Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 100 Total Nodes Added	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Three Basic Web Portal Accounts Credential Integration With Active Directory^® or Azure^® Creation of up to Five Node Discoveries Creation of up to Two Node Import From Discoveries Creation of up to 200 Total Nodes Added Validate Database Maintenance Job	Provisioning of up to 10 SNMP and WMI Credentials Creation of up to Five Basic Web Portal Accounts Credential Integration With Active Directory or Azure Credential Integration via SAML Creation of up to 10 Node Discoveries Creation of up to Three Node Import From Discoveries Creation of up to 500 Total Nodes Added Validate Database Maintenance Job TLS Configuration for EOC or Web Console
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Node Management – Limit of Five Manual Node Imports Creation of up to 10 Application Monitors/Templates Creation of One AppInsight™ for SQL Monitor Creation of One AppInsight for Exchange Monitor Creation of One AppInsight for IIS Monitor Creation of One AppInsight for Active Directory Monitor Creation of up to One API Poller Creation of up to Five Groups and Dependencies Creation of up to One Map Creation of up to Three Custom Properties Creation of up to Three Alerts Creation of up to Two Reports Creation of One Dashboard Views With up to Three Widgets Creation of up to One PerfStack™ Monitor	Node Management – Limit of 10 Manual Node Imports Creation of up to 20 Application Monitors/Templates Creation of Three AppInsight for SQL Monitors Creation of Three AppInsight for Exchange Monitors Creation of Three AppInsight for IIS Monitors Creation of Three AppInsight for Active Directory Monitors Creation of up to Three API Pollers Creation of up to 10 Groups and Dependencies Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Five Alerts Creations of up to Three Reports Creation of Two Dashboard Views With up to Five Widgets Creation of up to Two PerfStack™ Monitors	Node Management – Limit of 15 Manual Node Imports Creation of up to 30 Application Monitors/Templates Creation of Five AppInsight for SQL Monitors Creation of Five AppInsight for Exchange Monitors Creation of Five AppInsight for IIS Monitors Creation of Five AppInsight for Active Directory Monitors Creation of up to Five API Pollers Creation of up to 15 Groups and Dependencies Creation of up to Three Maps Creation of up to 10 Custom Properties Creation of up to 10 Alerts Creations of up to Five Reports Creation of Three Dashboard Views With up to 10 Widgets Creation of up to Three PerfStack Monitors

Server Configuration Monitor (SCM)

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Three Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Five Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Installation of One On-Premises Instance Reviewing Upgrade/Backup Environment	Installation of One On-Premises or Customer’s Cloud-Based Instance Covers Installation of one Advanced Module Install One of the Following Scalability Engines: Additional Polling Engine Additional Web Server Reviewing Upgrade/Backup Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Installation of up to Two Advanced Modules Install up to Five Scalability Engines: Additional Polling Engines Install up to Three Scalability Engines: Additional Web Servers Install up to One Scalability Engine: High Availability Install up to One Scalability Engine: Enterprise Operations Console Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Server Configuration Monitor Resources Adding Nodes and Assigning Profiles SCM Summary View Server Configuration Tab	Server Configuration Monitor Resources Adding Nodes and Assigning Profiles SCM Summary View Server Configuration Tab	Server Configuration Monitor Resources Adding Nodes and Assigning Profiles SCM Summary View Server Configuration Tab
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to Five Groups and Dependencies Creation of up to One Map Creation of up to Three Custom Properties Creation of up to Three Alerts Creation of up to Two Reports Creation of One Dashboard View With up to Three Widgets Creation of up to Two NetPath™ Creation of up to One PerfStack™ Monitor	Creation of up to 10 Groups and Dependencies Creation of up to Two Maps Creation of up to Five Custom Properties Creation of up to Six Alerts Creation of up to Five Reports Creation of Five Dashboard Views With up to Three Widgets Each Creation of up to Five NetPath Creation of up to Three PerfStack Monitors	Creation of up to 20 Groups and Dependencies Creation of up to Five Maps Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to Seven Reports Creation of Five Dashboard Views With up to Three Widgets Each Creation of up to Seven NetPath Creation of up to Five PerfStack™ Monitors

Storage Resource Monitor

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan	Use Case Review up to Three Deployment Planning Form Deployment Project Plan	Use Case Review up to Five Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of Advanced Modules up to One Install One of the Following Scalability Engines – APE or AWS Reviewing Upgrade/Back-Up Environment	Install of One On-Premises or Customer’s Cloud-Based Instance Covers Install of up to Two Advanced Modules Install up to Five Scalability Engines – APE Install up to Three Scalability Engines – AWS Install up to One Scalability Engines – HA Install up to One Scalability Engines – EOC Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	SRM Configuration Creation of up to Three Basic Web Portal Accounts SRM Array Compatibility Check Confirm Addition and Configuration of Storage Arrays	SRM Configuration Creation of up to Three Basic Web Portal Accounts SRM Array Compatibility Check Confirm Addition and Configuration of Storage Arrays	SRM Configuration Creation of up to Five Basic Web Portal Accounts SRM Array Compatibility Check Confirm Addition and Configuration of Storage Arrays
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Storage Array Thresholds SRM Summary Views SAN, NAS, and LUNs Storage AppStack™ and SRM Creation of up to Five Groups and Dependencies Creation of up to Three Alerts Creation of up to Two Reports	Storage Array Thresholds SRM Summary Views SAN, NAS, and LUNs Storage AppStack and SRM Creation of up to 10 Groups and Dependencies Creation of up to Six Alerts Creation of up to Five Reports Capacity and Performance Dashboard	Storage Array Thresholds SAN, NAS, and LUNs storage SRM Summary Views AppStack and SRM Creation of up to 20 Groups and Dependencies Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to Seven Reports Capacity and Performance Dashboard Map Storage Volume Manage Storage Object

SQL Sentry

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan	Use Case Review up to 3 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	License Management General Installation Basic Portal Setup (Web Client) Maintenance Plan Setup Back End Configuration Review	License Management General Installation Basic Portal Setup (Web Client) Maintenance Plan Setup Back End Configuration Review
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Security and Access SMTP Setup Retention and Collection Adjustments Monitor and Organize Desired Targets Reviewing Upgrade/Back Up Environment	Security and Access SMTP Setup Retention and Collection Adjustments Monitor and Organize Desired Targets Reviewing Upgrade/Back Up Environment
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	General Alerting Overview Contact Setup General/Failsafe/Audit Condition Setup Basic Advisory Condition Setup Basic Alert Tuning Training	General Alerting Overview Contact Setup General/Failsafe/Audit Condition Setup Basic Advisory Condition Setup Advanced Alert Tuning Training Advanced Advisory Condition Setup Advanced Object Groups Portal Custom Dashboard Configuration Custom Event Calendar Views

User Device Tracker

Level 1 only

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Installation of one on-premises instance Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	SolarWinds Platform Login Accounts Adding Nodes to the SolarWinds Platform Creation of up to Two Nodes Imported From Discoveries Managing UDT Devices Adding Active Directory^® for User Tracking UDT Settings Creating a White List Managing White List and Watch List
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of One Dashboard View With up to Three Widgets Explain How to Locate Users or Devices Explain the Rogue List Explain the Watch List Creation of up to Three Alerts Creation of up to Two Reports

Virtualization Manager

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to 2 Deployment Planning Form Deployment Project Plan	Use Case Review up to 3 Deployment Planning Form Deployment Project Plan	Use Case Review up to 5 Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Back-Up Environment	Install of one On-Premises or Customer’s Cloud-Based Instance Covers Install of Advanced Modules up to 1 Install 1 of the following Scalability Engines – APE or AWS Reviewing Upgrade/Back Up Environment	Install of one On-Premises or Customer’s Cloud-Based Instance Covers Install of up to 2 Advanced Modules Install up to 5 Scalability Engines – APE Install up to 3 Scalability Engines – AWS Install up to 1 Scalability Engines – HA Install up to 1 Scalability Engines – EOC Reviewing Upgrade/Back Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	VMAN Resources VMAN Overview and Web Pages/VMAN Settings AWS/Azure Monitoring Virtual Storage and VMAN Planning and Capacity Features	VMAN Resources VMAN Overview and Web Pages/VMAN Settings AWS/Azure Monitoring Virtual Storage and VMAN Planning and Capacity Features	VMAN Resources VMAN Overview and Web Pages/VMAN Settings AWS/Azure Monitoring Virtual Storage and VMAN Planning and Capacity Features
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to 5 Groups & Dependencies Creation of up to 1 Map Creation of up to 3 Custom Properties Creation of up to 3 Alerts Creation of up to 2 Reports Creation of 1 Dashboard Views with up to 3 Widgets Creation of up to 1 PerfStack Monitor	Creation of up to 10 Groups & Dependencies Creation of up to 2 Maps Creation of up to 5 Custom Properties Creation of up to 6 Alerts Creation of up to 5 Reports Creation of 5 Dashboard Views with up to 3 Widgets Each Creation of up to 3 PerfStack	Creation of up to 20 Groups & Dependencies Creation of up to 5 Maps Creation of up to 15 Custom Properties Creation of up to 10 Alerts Creation of up to 7 Reports Creation of 5 Dashboard Views with up to 3 Widgets Each Creation of up to 5 PerfStack

Voice and Network Quality Manager

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Use Case Review up to Two Deployment Planning Form Deployment Project Plan	Use Case Review up to Three Deployment Planning Form Deployment Project Plan	Use Case Review up to Five Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Back-Up Environment	Install of one On-Premises or Customer’s Cloud-Based Instance Covers Install of Advanced Modules up to One Install One of the following Scalability Engines – APE or AWS Reviewing Upgrade/Back Up Environment	Install of one On-Premises or Customer’s Cloud-Based Instance Covers Install of up to 2 Advanced Modules Install up to Five Scalability Engines – APE Install up to Three Scalability Engines – AWS Install up to One Scalability Engines – HA Install up to One Scalability Engines – EOC Reviewing Upgrade/Back-Up Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Provisioning of up to Five SNMP and IP SLA Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Two Node Discoveries Creation of up to Two Node Import From Discoveries Review Call Manager and Gateway Configuration Requirements Review IP SLA Requirements	Provisioning of up to 10 SNMP and IP SLA Credentials Creation of up to Three Basic Web Portal Accounts Creation of up to Five Node Discoveries Creation of up to Two Node Import From Discoveries Call Manager and Gateway Configuration IP SLA Configuration	Provisioning of up to 10 SNMP and IP SLA Credentials Creation of up to Five Basic Web Portal Accounts Creation of up to 10 Node Discoveries Creation of up to Three Node Import From Discoveries Call Manager and Gateway Configuration IP SLA Configuration
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Creation of up to Three IP SLAs Creation of up to One Call Manager and up to One Gateway Review VNQM Summary, IP SLA, and Call Manager Views Creation of One Dashboard View With Up To Three Widgets Creation of up to Five Groups and Dependencies Creation of up to Three Alerts Creation of up to Two Reports	Creation of up to Three IP SLAs Creation of up to One Call Manager and up to One Gateway Review VNQM Summary, IP SLA, and Call Manager Views Creation of One Dashboard View With Up To Three Widgets Creation of up to 10 Groups and Dependencies Creation of up to Six Alerts Creation of up to Five Reports	Creation of up to Three IP SLAs Creation of up to One Call Manager and up to One Gateway Review VNQM Summary, IP SLA, and Call Manager Views Creation of One Dashboard View With up to Three Widgets Creation of up to 20 Groups and Dependencies Creation of up to 10 Alerts Creation of up to Seven Reports

Web Performance Monitor

In addition to scope included in the table below, scope includes Introduction, Platform Training, Journey Success (Included Scope for All Deployments):

Category	Deployment Services Level 1 30-hour limit	Deployment Services Level 2 75-hour limit	Deployment Services Level 3 125-hour limit
Platform Planning	Up to Three Hours	Up to Four Hours	Up to Eight Hours
Platform Planning	Up to Two Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Three Use Case Reviews Deployment Planning Form Deployment Project Plan	Up to Five Use Case Reviews Deployment Planning Form Deployment Project Plan
Platform Installation	Up to Three Hours	Up to Six Hours	Up to 10 Hours
Platform Installation	Install of One On-Premises Instance Reviewing Upgrade/Backup Environment	Installation of one on-premises or Customer’s cloud-based instance Covers Installation of up to One Advanced Module Install One of the Following Scalability Engines: Additional Polling Engine (APE) or Additional Web Server Reviewing Upgrade/Backup Environment	Installation of one on-premises or Customer’s cloud-based instance Covers Installation of up to Two Advanced Modules Install up to Five Scalability Engines—APEs Install up to Three Scalability Engines —Additional Web Servers Reviewing Upgrade/Backup Environment
Platform Configuration	Up to Five Hours	Up to 12 Hours	Up to 22 Hours
Platform Configuration	Creation of up to Three Basic Web Portal Accounts SEUM-User Account Integration WPM Proxy Integration	Creation of up to Three Basic Web Portal Accounts SEUM-User Account Integration WPM Proxy Integration	Creation of up to Five Basic Web Portal Accounts SEUM-User Account Integration WPM Proxy Integration
Observability and Alerts	Up to 14 Hours	Up to 43 Hours	Up to 67 Hours
Observability and Alerts	Using the WPM Transaction Recorder Export and Import Recordings WPM Transactions Creation of up to Three WPM Alerts Creation of One WPM View With up to Three Widgets	Using the WPM Transaction Recorder Export and Import Recordings WPM Transactions Creation of up to Six WPM Alerts Creation of Five WPM Views With up to Three Widgets	Using the WPM Transaction Recorder Export and Import Recordings WPM Transactions Creation of up to 10 WPM Alerts Creation of Five WPM Views with up to Three Widgets