IT help desk software

Simplify help desk ticketing, IT asset management, and end-user support.

Benefits of IT help desk software

With a modern, unified IT help desk software solution, you can streamline service delivery for your entire organization.

What can an IT help desk do for me?

Incident ownership and tracking

From start to finish, experience unprecedented control over the way you manage the efforts of your IT help desk. With help desk software, you can identify, prioritize, and manage incidents no matter how minor or major they may seem.

Automations driving efficiency

Automatically prioritize and route issues using a ticketing system to increase your ability to learn from incidents and the processes leading to their resolution.

Employee-focused service

SolarWinds help desk software provides unprecedented levels of employee-focused resources, driving self-service and meeting employees where they work.

Increased productivity

Reduce time spent on process management, asset management, incident management, and everything else your team handles with integrated workflow task management.

Core help desk software features

IT ticket management and risk detection

Web-based IT issue tracking, ticket management, automated risk detection, and other software capabilities give you the opportunity to track issues in ways you may not have imagined.

Integrated assets

The seamless tracking of every asset (IT and otherwise) across your organization—which can help with the onboarding, assignment, management, and retiring of assets throughout their life cycle—gives you visibility like you’ve never had before.

Usability

Help desk software should be conceived of and designed with usability at its core. SolarWinds® Service Desk simplifies and automates service requests so your team can provide superior service.

Visual analysis: reports and dashboards

Easy-to-understand reports and dashboards give your team insight into what's happening in real time for IT issue tracking purposes.

How can help desk software improve your business?

Improve your service levels

Automation and other improvements, such as issue and ticket tracking, help you more effectively identify and deal with underlying problems.

Better long-term maintenance

Reduce waste by utilizing electronic documents’ user-directed forms.

Solutions for different environments

Provide users access to service and improve service levels through remote access to reporting and help desk functions.

Data transparency

Enable stakeholders to make and support solid decisions regarding asset allocation, budgeting, scheduling, and almost any other process, program, or function you can think of—all in a single location.

St. Peter’s Prep Schools selects SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk

Learn how a two-person IT department without a formal ticketing solution used SolarWinds Service Desk to improve call response time and aid resource planning.

Experience yields insights. Here's some of what we've learned.

Communications service provider saves millions

This customer saved more than $2 million in recurring annual costs after replacing several disparate monitoring tools with Hybrid Cloud Observability.

Enterprise cloud operations team gains 5x ROI over three years

The popular retailer achieved these savings by retiring an array of open-source tools and problematic SaaS-based IT monitoring tools.

SolarWinds is a trusted leader, year after year

SolarWinds Recognized in GigaOm Radar Reports as a Leader in Network and Cloud Observability.

You may still have questions.

We have answers.