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IT Asset Management with Web Help Desk
Watch this video to get an overview of the built-in IT asset management functionality included in the Web Help Desk® software. Asset reporting, integrations, and automation are a few of the topics covered.
Introduction to Web Help Desk
An introduction to Web Help Desk and an overview of its help desk and asset management features.
Simplify Remote Support with SolarWinds Help Desk Essentials Pack
Simplify IT service management (ITSM) with the affordable combo of SolarWinds® Web Help Desk® and Dameware® Remote Support software.
Use Cases for Utilizing Request Types and Tech Groups
An introduction to tech groups and how they relate to request types in Web Help Desk.
Setting Up Web Help Desk Accounts
Watch this video and learn how to set up accounts in Web Help Desk and how to automatically monitor an email inbox for incoming requests.
Key New Features of Web Help Desk
This video highlights three key features that customers have been requesting: Request Type Archive, Client Ticket Reporting, and In-Ticket Checklist.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
Best Practices for Submitting Tickets via the Web Interface Versus Email
In this video, you will learn the differences in submitting a ticket via the web interface versus email.
Setting Up Request Types
Watch this video and learn about request types in the Web Help Desk® software. Request types determine the fields on the ticket and where the ticket is routed.
IT Asset Management with Web Help Desk
Watch this video to get an overview of the built-in IT asset management functionality included in the Web Help Desk® software. Asset reporting, integrations, and automation are a few of the topics covered.
Key New Features of Web Help Desk
This video highlights three key features that customers have been requesting: Request Type Archive, Client Ticket Reporting, and In-Ticket Checklist.
Introduction to Web Help Desk
An introduction to Web Help Desk and an overview of its help desk and asset management features.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.
Simplify Remote Support with SolarWinds Help Desk Essentials Pack
Simplify IT service management (ITSM) with the affordable combo of SolarWinds® Web Help Desk® and Dameware® Remote Support software.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
Use Cases for Utilizing Request Types and Tech Groups
An introduction to tech groups and how they relate to request types in Web Help Desk.
Best Practices for Submitting Tickets via the Web Interface Versus Email
In this video, you will learn the differences in submitting a ticket via the web interface versus email.
Setting Up Web Help Desk Accounts
Watch this video and learn how to set up accounts in Web Help Desk and how to automatically monitor an email inbox for incoming requests.
Setting Up Request Types
Watch this video and learn about request types in the Web Help Desk® software. Request types determine the fields on the ticket and where the ticket is routed.