SolarWinds Government and Education Webinar: Service Management Innovation

Automating Your Way Beyond Simple Incident Management

This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help lighten the load and allow your teams to focus on those big picture projects which actually improve the business.

Government and Education Webinar: SolarWinds Orion Platform: Audit and Streamline Alerting to Integrate With Workflow

During this interactive webinar, our presenter discussed how to leverage major Orion® Platform alert features and use lessons learned and best practices to provide actionable information for events around your organization.

Government and Education: Leveraging SolarWinds Orion Assistance Program

View this webinar to learn about the SolarWinds® Orion® Assistance Program (OAP) and how to take advantage of the program. OAP provides upgrade and hotfix assistance to SolarWinds customers under active maintenance who were/are running one of the Orion Platform versions affected by SUNBURST or SUPERNOVA. Learn more details about the program, best practices and advice on lessons learned from Monalytic’s experience supporting over 100 government customers with this program, and how to get support through the program.

The APM Guide to Test and Launch a New Web Application Successfully

Launching a new page or feature? Want to know exactly how it’ll perform in your environment before it goes live? In this webinar, we'll teach you how to use the tools available in the APM Integrated Experience to avoid unwanted performance and user experience surprises. The APM Integrated Experience combines the following tools and capabilities:

Improving Self-Service With a Help Desk Knowledge Base

During this webinar, attendees learned how to increase self-service and improve staff support. Empower employees to resolve issues on their own and leverage knowledge base management capabilities to consolidate technical resources for repeating issues. Our government and education sales engineers provided product overviews and demonstrated SolarWinds® Service Desk (SD) and SolarWinds Web Help Desk® (WHD).

Education: With School Back in Session, How Do You Get It All Done?

View this on-demand webinar to learn how to increase self-service and improve staff support. Empower employees to resolve issues on their own by offering knowledge base tools. Leverage knowledge base management capabilities to consolidate technical resources for issues your team encounters on a regular basis. Use artificial intelligence and machine learning technologies to add knowledge base articles to inbound tickets to shorten time to resolution. This webinar includes product overviews and demonstrations of SolarWinds® Service Desk (SD) and SolarWinds Web Help Desk® (WHD).