Remote Desktop Access

Provide comprehensive end-user support from anywhere at any time

Quickly identify the root cause of end-user issues with remote access tools

Quickly identify the root cause of end-user issues with remote access tools

SolarWinds® Dameware® Remote Everywhere (DRE) typically connects to workstations in eight seconds or less, so you waste no time diving into remote sessions to detect and diagnose end-user issues. To drive even greater speed to resolution, Dameware provides system information, device details, BIOS, and Windows event log data at the start of each session. Up-front access to this information can help ensure technicians have what they need to quickly resolve issues.

Leverage remote desktop software to protect sensitive end-user data

Leverage remote desktop software to protect sensitive end-user data

Gaining secure online remote desktop access is crucial in a digital era with rising rates of cyberattacks. Dameware Remote Everywhere provides advanced encryption protocols, multi-level permissions, and two-factor authentication to help safeguard end-user data.

Enable remote desktop access to improve the end-user experience

Enable remote desktop access to improve the end-user experience

Dameware is designed to consistently deliver positive end-user experiences. This remote desktop software boasts a lightweight ticketing system that can allow end users to request support in a single click. End users are notified of their expected wait times and positions in the support queue, allowing them to plan their days accordingly. The platform also features live chat and video conferencing, allowing end users and technicians to communicate quickly and conveniently.

Gain reliable remote desktop access to a diverse array of devices

Gain reliable remote desktop access to a diverse array of devices

Support technicians sometimes need to connect to a remote machine not connected to the internet.

Using the Proxy in Dameware Remote Everywhere, technicians can achieve remote desktop access regardless of the remote machine’s current state of connectivity. The Dameware Proxy also allows you to connect to out-of-band devices using Intel vPro with AMT, Wake-on-LAN, and KVM support.

Get More on Remote Desktop Access
Do you find yourself asking…
  • What is remote desktop access?
  • How do I use remote desktop?
  • Why is remote desktop access important?
  • What does remote desktop access software do?
  • How does remote desktop access work in Dameware Remote Everywhere?
  • Related Tools and Features

  • What is remote desktop access?

    Remote desktop access refers to the ability to access a desktop from another location.

    When providing remote support, remote desktop access allows technicians to establish secure connections with remote employees’ computers. During a remote access session, technicians are not only able to view an end user’s desktop but control it. Remote desktop access allows support technicians to more efficiently detect, diagnose, and resolve problems.

  • How do I use remote desktop?

    Remote desktop access allows technicians to provide rapid IT support and helps ensure employee productivity doesn’t come to a standstill when issues arise for employees across the globe.

    For example, an employee may need a technician to identify why a new application keeps stalling or why a file won’t load properly. Using a remote desktop solution, the technician can connect to the end user’s computer via a Remote Desktop Protocol, a proprietary protocol, or an internet proxy server; alternatively, they can connect through a LAN, WAN, or VPN. Once a connection is made, IT technicians gain full control over the end user’s desktop and can begin troubleshooting to find a solution.

  • Why is remote desktop access important?

    The modern workforce has become increasingly dispersed, making remote desktop access a necessity for any company with multiple locations and a remote workforce.

    Remote access tools allow IT technicians to administer the same level of support to remote employees as they do in-house employees. This helps make sure technical issues don’t become major roadblocks.

    Comprehensive remote desktop access software can do the following:

    • Facilitate troubleshooting: Companies can’t afford long connection or software response times; they need their IT technicians to quickly identify and resolve issues. An effective remote access tool will connect you with an end user and provide essential system information at the start of a remote session.
    • Enhance security: Cyberattacks, which seek to exploit systems and steal sensitive data, are becoming increasingly common. Remote access tools put security at the forefront through advanced encryption protocols, two-factor authentication, and multi-level permission settings designed to protect companies from threats.
    • Drive efficiencies: Knowing how a problem was solved in the past helps IT technicians solve similar issues when they arise. It’s important to look for remote access tools capable of tracking and storing ticket information for such purposes.

  • What does remote desktop access software do?

    Remote desktop access software gives IT technicians complete visibility into a remote employee’s device. Once a remote session has been initiated, technicians can evaluate Windows event log data, BIOS, device details, and other critical system information. Access to these in-depth insights helps technicians efficiently detect, diagnose, and resolve issues.

    Many remote access tools further facilitate the troubleshooting process through live chat features designed to quickly connect technicians with end users. This direct line of communication means technicians can gain insight into when a problem started, where it first occurred, and how it has progressed.

    Comprehensive remote desktop access software can also deliver enterprise-grade security features, such as AES-256 encryption and two-factor authentication. With these systems in place, sensitive data sent over a remote network connection is kept safe and secure.

  • How does remote desktop access work in Dameware Remote Everywhere?

    With SolarWinds® Dameware® Remote Everywhere, you can typically make an online remote desktop connection in eight seconds or less. This allows IT support technicians to quickly begin troubleshooting end-user issues without long connection or slow software response times. Once a connection is made, the platform utilizes innovative video streaming technology to provide IT support technicians with crystal clear 4K visibility into end-user desktops. Paired with the ability to run local batch scripts, use system CMD shell, and employ Windows commands, this level of visibility helps technicians quickly identify an issue’s root cause.

    To further streamline the process, Dameware offers a lightweight ticketing system allowing end users to submit one-click support requests. Once their request has been submitted, they’ll be notified of their position in the support queue and their estimated wait time. When a ticket is resolved, critical details pertaining to how it was resolved and who resolved it are stored in the Dameware system for future reference.

  • Related Tools and Features

What is remote desktop access?

Remote desktop access refers to the ability to access a desktop from another location.

When providing remote support, remote desktop access allows technicians to establish secure connections with remote employees’ computers. During a remote access session, technicians are not only able to view an end user’s desktop but control it. Remote desktop access allows support technicians to more efficiently detect, diagnose, and resolve problems.

Close
How do I use remote desktop?

Remote desktop access allows technicians to provide rapid IT support and helps ensure employee productivity doesn’t come to a standstill when issues arise for employees across the globe.

For example, an employee may need a technician to identify why a new application keeps stalling or why a file won’t load properly. Using a remote desktop solution, the technician can connect to the end user’s computer via a Remote Desktop Protocol, a proprietary protocol, or an internet proxy server; alternatively, they can connect through a LAN, WAN, or VPN. Once a connection is made, IT technicians gain full control over the end user’s desktop and can begin troubleshooting to find a solution.

Close
Why is remote desktop access important?

The modern workforce has become increasingly dispersed, making remote desktop access a necessity for any company with multiple locations and a remote workforce.

Remote access tools allow IT technicians to administer the same level of support to remote employees as they do in-house employees. This helps make sure technical issues don’t become major roadblocks.

Comprehensive remote desktop access software can do the following:

  • Facilitate troubleshooting: Companies can’t afford long connection or software response times; they need their IT technicians to quickly identify and resolve issues. An effective remote access tool will connect you with an end user and provide essential system information at the start of a remote session.
  • Enhance security: Cyberattacks, which seek to exploit systems and steal sensitive data, are becoming increasingly common. Remote access tools put security at the forefront through advanced encryption protocols, two-factor authentication, and multi-level permission settings designed to protect companies from threats.
  • Drive efficiencies: Knowing how a problem was solved in the past helps IT technicians solve similar issues when they arise. It’s important to look for remote access tools capable of tracking and storing ticket information for such purposes.

Close
What does remote desktop access software do?

Remote desktop access software gives IT technicians complete visibility into a remote employee’s device. Once a remote session has been initiated, technicians can evaluate Windows event log data, BIOS, device details, and other critical system information. Access to these in-depth insights helps technicians efficiently detect, diagnose, and resolve issues.

Many remote access tools further facilitate the troubleshooting process through live chat features designed to quickly connect technicians with end users. This direct line of communication means technicians can gain insight into when a problem started, where it first occurred, and how it has progressed.

Comprehensive remote desktop access software can also deliver enterprise-grade security features, such as AES-256 encryption and two-factor authentication. With these systems in place, sensitive data sent over a remote network connection is kept safe and secure.

Close
How does remote desktop access work in Dameware Remote Everywhere?

With SolarWinds® Dameware® Remote Everywhere, you can typically make an online remote desktop connection in eight seconds or less. This allows IT support technicians to quickly begin troubleshooting end-user issues without long connection or slow software response times. Once a connection is made, the platform utilizes innovative video streaming technology to provide IT support technicians with crystal clear 4K visibility into end-user desktops. Paired with the ability to run local batch scripts, use system CMD shell, and employ Windows commands, this level of visibility helps technicians quickly identify an issue’s root cause.

To further streamline the process, Dameware offers a lightweight ticketing system allowing end users to submit one-click support requests. Once their request has been submitted, they’ll be notified of their position in the support queue and their estimated wait time. When a ticket is resolved, critical details pertaining to how it was resolved and who resolved it are stored in the Dameware system for future reference.

Close
Related Tools and Features

Close

Leverage comprehensive remote desktop access

Dameware Remote Everywhere

  • Streamline end-user communications via remote desktop access

  • Solve end-user issues efficiently with online remote access tools

  • Help keep user data safe via advanced encryption protocols

Let’s talk it over.
Contact our team. Anytime.
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