The Starting Line of Service Management

Publish Date: 6/6/2019
Whitepaper
Building a service management strategy can feel like a massive undertaking. It helps to start small with a foundation in ITIL processes and some simple goals for your organization. In this white paper, you’ll learn some fundamentals of service management, including:
  • How to apply the ITIL service cycle in your organization
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  • How to optimize service delivery through automated workflows
  • The difference between incidents, service requests, and tickets
  • How to break down organizational silos
  • How to scale from a break/fix IT help desk to a fully functional service desk
Service management brings accountability and transparency across the delivery of a department’s services, through the tracking and measurement of particular areas. The IT department should provide positive customer-facing experiences, increasing transparency and productivity, and supporting business growth and change. Understanding these basic tools will help your organization align as a service management powerhouse. Download this white paper to discover how to start with the basics and end with service success.

Fill out the form to view the whitepaper now.

Select Country

SolarWinds respects your privacy. Choosing to click the button below means that you agree to the SolarWinds Privacy Policy.

More resources similar to this

Smart City Technology Management

Smart cities are increasingly making cities more livable and more responsive to their citizens.

View Whitepaper

Making the Business Case for IT Asset Management

To convince senior management of the value that IT asset management (ITAM) can deliver, project leaders will need to serve up hard numbers in addition to presenting a compelling rationale.

View Whitepaper

150 Ways to Automate Service Management Throughout Your Organization

IT is leading the charge in services and to employees, it’s often the place they go to make requests and generally get things done. But, what many don’t realize is that IT is just a single piece of an overall service request.

View Whitepaper

The Keys to Unlocking the Power of AI in the Service Desk

Today’s employee has an abundance of tools and technology available to equip them for success. Managing their needs, especially with technology, is an internal service provider’s primary goal.

View Whitepaper

Automating Business Processes with the Service Catalog

The definition of service management seems to vary from organization to organization. Due to our growing reliance on technology and increasingly complex business processes, IT service management demands are evolving more quickly than ever.

View Whitepaper