Comparison of Web Help Desk Licensed and Web Help Desk Free Edition
When you initially install SolarWinds Web Help Desk, all features are available during a 14-day trial period. When the trial period ends, you can continue to use the free edition with limited features without purchasing a license. Or you can enter a license key to access the full features in the licensed edition.
Ticketing management | ||
Incident and problem management | ||
SLA management | ||
Help Desk performance reporting | ||
AD and LDAP synchronization and account management | ||
Built-in knowledge base | ||
Help Desk task automation | ||
Automated IT asset discovery | ||
Asset-to-ticket association | ||
Change management and change approval process | ||
Customer survey for help desk feedback | ||
Purchase order management | ||
Parts and inventory management | ||
Billing management | ||
Integration with remote support and remote control software | ||