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SolarWinds® Dameware® Remote Support (DRS™) offers Windows remote controls designed for ease of use, which can help you see a return on your investment right away.
DRS is built to allow you to start a session instantly with no machine reboots, delivering enhanced speed and performance thanks to the Dameware Mirror Driver.
To get started with DRS, simply configure and install the MRC Client Agent Service using the included MSI package builder. It’s designed to be straightforward to configure Windows Firewall and Advanced Windows Firewall.
Dameware Remote Support comes with a range of security and encryption capabilities designed to help ensure more secure Windows remote control in the workplace.
With DRS, you can easily leverage multiple authentication methods. DRS can allow you to encrypt all communications between remote and local machines, following the latest standards for encryption, hashing, and key exchange. Set FIPS-140-certified encryption via Microsoft Cryptographic Providers and CryptoAPIs within the operating system (OS).
DRS also offers a capability unique among third-party Windows remote desktop software options. You can use the Interactive Smart Card Login and Remote Smart Card Authentication with a Smart Card and PIN from your local machine without needing additional installations.
For visibility, this Windows remote control tool lets you set email notifications to see every time a connection is made to a remote machine. You can also restrict access as needed through IP filtering, group membership, Shared Secret key, and more.
Dameware Remote Support is designed to offer the features you need to deliver seamless and effective end-user support during remote access for Windows. You can start by acquiring permission from the desktop user before connecting. Then, you can easily share sessions and screens, chat with end users, and transfer files as needed.
For improved visibility during troubleshooting, this Windows remote desktop software can also let you use multi-monitor support, and you can simply click once to save screenshots of the remote machine.
Dameware Remote Support is designed to support multiple Windows operating systems to provide a universal Windows remote control tool, allowing technicians to remotely connect with as many end users as needed. For more flexibility, DRS supports both 32-bit and 64-bit operating systems and utilizes Fast User Switching.
In addition, U3 Mode for portability lets you run MRC from a device other than the local hard drive. Dameware Remote Support also integrates with Active Directory (AD), so you can more easily import and manage the AD credentials of technician users and enable AD-authenticated single sign-on.
There’s no limit to the number of end-user connections you can run. Do-it-yourself deployment software downloads and installs typically in minutes, meaning you can get started virtually connecting using Windows remote control in the workplace straight out of the box.
Dameware Remote Support is designed to offer remote access for Windows, allowing you to conduct simple remote IT support sessions from one centralized console.
Using Dameware Remote Support as your Windows remote control in the workplace means you can more easily establish remote connections to Windows workstations and servers for maintenance and troubleshooting. This Windows remote control tool can also help improve interactions between end users and technicians to speed up time to resolution and enhance support.
DRS also allows you to remotely control Windows while more easily taking screenshots of remote computers and saving the images on your local desktop. Built-in drag-and-drop file transfer functionality lets you send and receive files between your local desktop and end users’ remote computers.
Additionally, the easy-to-use, in-session chat utility in DRS lets you interact with end users during remote sessions without having to switch screens and open third-party chat messengers.
Using Dameware Remote Support as a Windows remote control in the workplace also comes with secure access and encryption capabilities, allowing IT professionals to reboot crashed computers and access sleeping computers remotely while meeting high levels of security for encryption, hashing, and key exchange.
An Internet Session is a connection between DRS installed on a technician's computer and a computer located outside of the network. Creating an Internet Session relies on the Internet Proxy component of the Dameware Central Server. Supporting users external to your network is only supported by Dameware Remote Support Centralized. The Internet Proxy is configured when Dameware Remote Support is installed.
There are two main use cases for controlling another computer with Windows using Dameware. If you don’t expect to support an end user in the future, remotely control their computer by creating an attended Internet Session. Attended Internet Sessions last only as long as the active connection. When the session ends, the connection with the remote host is lost.
For end users you expect to support in the future, you can connect to a remote host through an unattended Internet Session. After a user connects through an unattended Internet Session, their computer displays on the list of remote hosts in the Administration Console. With an unattended Internet Session, the connection between the Central Server and the remote host is maintained and the status of the remote host switches between offline and online.
Dameware Remote Support is Windows remote desktop software designed to enable effective and streamlined IT support.
It’s an affordable, easy-to-use option built to allow IT admins and support technicians remotely control Windows, Linux, and Mac OS X systems, whether they’re inside or outside the network firewall.
DRS also integrates with SolarWinds Web Help Desk® to enhance how you deliver IT support. Simply click through Web Help Desk tickets to remotely control Windows desktops and troubleshoot issues more quickly.
Dameware Remote Support is also designed with affordable licensing. With DRS, You purchase licenses based on the number of administrators using the software, regardless of the number of servers or clients accessed or end-users helped.
Dameware Remote Support is designed to offer remote access for Windows, allowing you to conduct simple remote IT support sessions from one centralized console.
Using Dameware Remote Support as your Windows remote control in the workplace means you can more easily establish remote connections to Windows workstations and servers for maintenance and troubleshooting. This Windows remote control tool can also help improve interactions between end users and technicians to speed up time to resolution and enhance support.
DRS also allows you to remotely control Windows while more easily taking screenshots of remote computers and saving the images on your local desktop. Built-in drag-and-drop file transfer functionality lets you send and receive files between your local desktop and end users’ remote computers.
Additionally, the easy-to-use, in-session chat utility in DRS lets you interact with end users during remote sessions without having to switch screens and open third-party chat messengers.
Using Dameware Remote Support as a Windows remote control in the workplace also comes with secure access and encryption capabilities, allowing IT professionals to reboot crashed computers and access sleeping computers remotely while meeting high levels of security for encryption, hashing, and key exchange.
An Internet Session is a connection between DRS installed on a technician's computer and a computer located outside of the network. Creating an Internet Session relies on the Internet Proxy component of the Dameware Central Server. Supporting users external to your network is only supported by Dameware Remote Support Centralized. The Internet Proxy is configured when Dameware Remote Support is installed.
There are two main use cases for controlling another computer with Windows using Dameware. If you don’t expect to support an end user in the future, remotely control their computer by creating an attended Internet Session. Attended Internet Sessions last only as long as the active connection. When the session ends, the connection with the remote host is lost.
For end users you expect to support in the future, you can connect to a remote host through an unattended Internet Session. After a user connects through an unattended Internet Session, their computer displays on the list of remote hosts in the Administration Console. With an unattended Internet Session, the connection between the Central Server and the remote host is maintained and the status of the remote host switches between offline and online.
Dameware Remote Support is Windows remote desktop software designed to enable effective and streamlined IT support.
It’s an affordable, easy-to-use option built to allow IT admins and support technicians remotely control Windows, Linux, and Mac OS X systems, whether they’re inside or outside the network firewall.
DRS also integrates with SolarWinds Web Help Desk® to enhance how you deliver IT support. Simply click through Web Help Desk tickets to remotely control Windows desktops and troubleshoot issues more quickly.
Dameware Remote Support is also designed with affordable licensing. With DRS, You purchase licenses based on the number of administrators using the software, regardless of the number of servers or clients accessed or end-users helped.
Sometimes getting to the root of an IT issue involves going right to the source.
Use Windows remote control to troubleshoot more easily
Share sessions and screens, chat with end users, and transfer files
Help ensure security and encryption during remote connections
