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Remote viewers can enhance troubleshooting by allowing you to clearly see what’s going on in the end-user’s system during a remote desktop session.
SolarWinds® Dameware® Remote Everywhere (DRE) is a powerful remote support tool designed to let you view your client’s desktop in HD. The tool is built to adjust color and quality based on bandwidth usage to provide the clearest view possible. Also, DRE supports being able to troubleshoot end users with multiple monitors and provides the ability to more easily switch between workstations with a single click.
In some cases, technicians need to share remote desktop sessions to solve the issue at hand. If you have multiple techs working to resolve an issue, a remote viewer can offer a seamless way to share screens and see what teammates are seeing.
DRE is designed to facilitate real-time screen sharing across Windows, Linux, and macOS from a centralized console. To prevent confusion while presenting a session, you can also switch between view-only and interactive screen sharing models to control access.
DRE is a powerful tool designed to easily connect to workstations, so you can view remote desktop sessions typically in less than eight seconds. You can even access unattended machines to troubleshoot even if the end user isn’t available with Intel vPro with AMT, Wake-on-LAN, and KVM support.
At the same time, DRE is built with safe remote support in mind. DRE features advanced encryption protocols and supports two-factor authentication in addition to multi-level permissions.
Technicians need a remote viewer that not only shows client systems but can also simplify receiving relevant information about the system to help them troubleshoot quickly and efficiently.
DRE is an intelligent remote desktop software built to give techs valuable insights at the beginning of a support session, including system info, BIOS, device details, and Windows event logs and updates to more easily resolve an issue. Techs can also save session details and recorded sessions to the cloud to share important troubleshooting information with teammates and for future reference.
DRE is more than just a remote desktop viewer for technician troubleshooting—it’s a full-service remote access solution built to provide a straightforward, intuitive experience for end users.
Clients can stay in constant communication with techs via live chats, VoIP calls, and video conference calls. DRE can also display expected wait time information, so clients can keep up with their ticket status by viewing their position in the support queue. These features are designed to help make the remote support process both painless and fast for end users.
A remote viewer allows technicians to view the desktop of another computer or control and interact with the computer.
The best enterprise-grade remote desktop software solutions include a remote viewer or include a similar feature with support for the following functions:
Before you view a remote desktop session in SolarWinds Dameware Remote Everywhere (DRE), open the DRE console. The remote viewer window will automatically open after you accept a support request from a customer or start a support session on an unattended computer. The System Details tab will give you an overview of how the remote device is currently configured, including information about the operating system, network setup, CPU, memory, hard disk, and more. This function is built to give you the information you need to start troubleshooting right away.
To open the remote desktop viewer in Linux and Windows PC and remotely access your client’s device, start a remote support session on their Windows device. After that, DRE opens automatically in the “Remote Desktop” tab, so you can view the remote desktop session on their device. Click on the drop-down menu under the “Remote Desktop” tab to look at the View, Commands, and Interactions menus. You can also send a Control+Alt+Delete command to the remote machine or lock the remote operating system.
All information related to System and Request Details will automatically open once a session has begun, but it will fade away after about five seconds. If you want, you can disable this action using the “Preferences” menu at the top right corner of the Remote Viewer.
To change visualization options during a support session, the “View” menu in the “Remote Desktop” tab drops down to include visualization options technicians can use to adjust the remote computer’s settings. They can change the size of the client’s desktop within the session window, change the TS session, adjust the color to account for bandwidth needs, and more.
Workstations with two or more monitors are increasingly common these days, especially as more enterprises transition to remote work and employees transfer their workstations to their homes. Your IT technicians must be prepared to work with multiple workstations at once if the situation requires it.
SolarWinds Dameware Remote Everywhere features multi-monitor support for visibility into workstations with more than one monitor. You can switch between these monitors with a single click.
For ease of use, DRE also allows you to configure a client’s monitors during a support session. The “Monitors” menu lists all the monitors being used by the remote computer and lets you cycle through all of them easily. Simply click on the monitor icon in the remote viewer’s top menu to view available monitors. Click on either one of the thumbnails to switch the active monitor on the Remote Desktop tab. If you right-click on the monitor icon in the top menu, you can cycle through all available monitors or left-click to open a list of available monitors.
SolarWinds Dameware Remote Everywhere (DRE) is a powerful, lightweight, and intuitive remote access solution designed to give your technicians everything they need to resolve client issues quickly and effectively, no matter where they are. DRE is built to offer the features of the most premium solutions on the market for a fraction of the price. You can remotely and securely connect to a Windows PC, Linux, or macOS X computer, typically in less than eight seconds. It can also make remote connections with mobile devices.
As a remote viewer, DRE offers unmatched visibility. This solution allows you to clearly see what’s going on in your client’s computer in HD. The displays are designed to automatically adjust based on bandwidth usage to make sure you have the best view possible. You can easily toggle between multiple monitors to account for complex workstations. To aid troubleshooting, this remote viewer also lets you share screens with your teammates to get everyone on the same page.
From a business productivity standpoint, DRE also boosts efficiency by giving your technicians the information they need to resolve issues as quickly as possible. DRE provides quick insights into system info, BIOS, device details, Windows event logs, updates, and more.
In addition, with DRE, your technicians can quickly execute remote support functions with minimum clicks for maximum efficiency. The tool makes it easy to use keyboard commands on the end user’s system, take over control of the remote keyboard and mouse, and more.
Other SolarWinds Tools Designed to Support Remote End Users:
Related Features:
A remote viewer allows technicians to view the desktop of another computer or control and interact with the computer.
The best enterprise-grade remote desktop software solutions include a remote viewer or include a similar feature with support for the following functions:
Before you view a remote desktop session in SolarWinds Dameware Remote Everywhere (DRE), open the DRE console. The remote viewer window will automatically open after you accept a support request from a customer or start a support session on an unattended computer. The System Details tab will give you an overview of how the remote device is currently configured, including information about the operating system, network setup, CPU, memory, hard disk, and more. This function is built to give you the information you need to start troubleshooting right away.
To open the remote desktop viewer in Linux and Windows PC and remotely access your client’s device, start a remote support session on their Windows device. After that, DRE opens automatically in the “Remote Desktop” tab, so you can view the remote desktop session on their device. Click on the drop-down menu under the “Remote Desktop” tab to look at the View, Commands, and Interactions menus. You can also send a Control+Alt+Delete command to the remote machine or lock the remote operating system.
All information related to System and Request Details will automatically open once a session has begun, but it will fade away after about five seconds. If you want, you can disable this action using the “Preferences” menu at the top right corner of the Remote Viewer.
To change visualization options during a support session, the “View” menu in the “Remote Desktop” tab drops down to include visualization options technicians can use to adjust the remote computer’s settings. They can change the size of the client’s desktop within the session window, change the TS session, adjust the color to account for bandwidth needs, and more.
Workstations with two or more monitors are increasingly common these days, especially as more enterprises transition to remote work and employees transfer their workstations to their homes. Your IT technicians must be prepared to work with multiple workstations at once if the situation requires it.
SolarWinds Dameware Remote Everywhere features multi-monitor support for visibility into workstations with more than one monitor. You can switch between these monitors with a single click.
For ease of use, DRE also allows you to configure a client’s monitors during a support session. The “Monitors” menu lists all the monitors being used by the remote computer and lets you cycle through all of them easily. Simply click on the monitor icon in the remote viewer’s top menu to view available monitors. Click on either one of the thumbnails to switch the active monitor on the Remote Desktop tab. If you right-click on the monitor icon in the top menu, you can cycle through all available monitors or left-click to open a list of available monitors.
SolarWinds Dameware Remote Everywhere (DRE) is a powerful, lightweight, and intuitive remote access solution designed to give your technicians everything they need to resolve client issues quickly and effectively, no matter where they are. DRE is built to offer the features of the most premium solutions on the market for a fraction of the price. You can remotely and securely connect to a Windows PC, Linux, or macOS X computer, typically in less than eight seconds. It can also make remote connections with mobile devices.
As a remote viewer, DRE offers unmatched visibility. This solution allows you to clearly see what’s going on in your client’s computer in HD. The displays are designed to automatically adjust based on bandwidth usage to make sure you have the best view possible. You can easily toggle between multiple monitors to account for complex workstations. To aid troubleshooting, this remote viewer also lets you share screens with your teammates to get everyone on the same page.
From a business productivity standpoint, DRE also boosts efficiency by giving your technicians the information they need to resolve issues as quickly as possible. DRE provides quick insights into system info, BIOS, device details, Windows event logs, updates, and more.
In addition, with DRE, your technicians can quickly execute remote support functions with minimum clicks for maximum efficiency. The tool makes it easy to use keyboard commands on the end user’s system, take over control of the remote keyboard and mouse, and more.
Other SolarWinds Tools Designed to Support Remote End Users:
Related Features:
Dameware Remote Everywhere
Quickly establish remote access to client devices and toggle between high-quality views
Share screens with other technicians to drill down on issues faster
Empower technicians by giving them at-a-glance views into the system information they need
