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When deployed in the centralized mode, SolarWinds® Dameware® Remote Support (DRS) lets you more easily connect to computers located outside your LAN. Dameware is built to allow IT technicians to initiate over-the-internet remote sessions via a safe internet proxy.
With a proxy to relay and better safeguard communications between network devices and end users located outside the firewall, connected devices outside your LAN can be managed quickly and professionally.
Dameware Remote Support can be deployed in Centralized Mode with the Dameware Central Server (DCS). The DCS comes with three components designed for advanced management and streamlined service and support delivery. These include:
Supporting traveling or remote end users can be frustrating. This often requires lengthy phone conversations between end users and help desk pros, and step-by-step instructions for troubleshooting remote devices.
The Dameware Internet Proxy Server provides a self-hosted platform to make it easier to have remote control sessions on computers outside of your firewall. After configuring the Dameware Internet Proxy, IT and help desk pros can engage with remote endpoints located anywhere in the world by using the same tools used to support computers located inside the firewall. This gives IT pros access to the same great features for remote endpoints like laptops and desktops, regardless of operating system, so you can leverage DRS troubleshooting capabilities for a wider range of end users.
With the Mini Remote Control Internet Session feature included in Dameware Remote Support software, IT and Help Desk pros can more easily:
Accessing a remote desktop over the internet can require what’s known as a proxy. A proxy serves as a middleman that allows devices to establish an indirect connection when a direct connection isn’t safe or technically possible.
Achieving computer remote access through a proxy is a key capability when you need to reach and troubleshoot corporate devices from outside the firewall. With an increasing number of professionals working remotely or from home, some businesses may require users to access corporate devices from their personal computers. It’s important to be able to create a safe and reliable connection between devices in either of these scenarios.
There are a few ways to use a proxy to access a remote desktop over the internet, including the following:
VPN: A virtual private network (VPN) is not technically a proxy, but it offers similar functionality as a proxy if you’d like to set up remote access to a corporate network. It provides encryption for network traffic, helping avoid unauthorized access. A VPN can involve installing VPN client software on end-user devices. Used alone, a VPN may not offer useful remote control features, such as screen sharing or command prompts.
HTTPS Proxy: Another option is an HTTPS proxy, which is typically used to set up a secure web traffic proxy. Microsoft allows for Remote Desktop Protocol (RDP) connections via HTTPS proxies, but this can require additional setup.
SSH Tunnels: SSH (secure shell) servers can be used as a proxy to route traffic. You can configure port forwarding between the server and the end-user device. However, because SSH servers don’t usually compress network traffic, this method can lead to a slower connection when sharing screens or performing similar actions.
Internet Proxy With Software: While the above options require you to set up and manage the proxy, it’s also possible to use remote desktop software with proxy support designed for safe RDP connections to enable a more straightforward, user-friendly remote connection process.
Using software with a built-in proxy to access a remote desktop over the internet can help ensure the connection is possible (as it can bypass a firewall) and safe (by avoiding the public internet). With remote desktop software, businesses can make the process of remote connection easier, safer, and more effective.
An internet proxy is a device that works as an intermediary between other devices, providing a network connection that allows the devices to talk to each other indirectly.
An internet proxy can also be critical for enabling remote access, as it provides a way to remotely reach devices that might otherwise not be accessible through the public internet. For instance, this might apply if a computer is behind a firewall to protect it from being accessed outside of the corporate network. This computer could run a proxy allowed to accept connections from both inside and outside the corporate network. With connections routed through the proxy, technicians outside the network can reach the computer remotely inside the network.
With Dameware, remote users can connect via remote desktop over the internet while avoiding the hassle of configuring an independent proxy. With a proxy, you can establish a remote desktop connection over the internet to manage remote users from a centralized dashboard. If an end user has trouble with their remote connection, an IT expert can use the internet proxy to access the device to quickly troubleshoot the problem using the same tools available to devices located inside the network to ensure successful resolutions.
SolarWinds Dameware Remote Support (DRS) uses an internet proxy to remotely control computers outside the corporate network and includes intuitive tools for connecting to multiple corporate devices from a single remote router.
If a user has been away from the office and the in-network computer is turned off, you can perform a Wake-on-LAN procedure to start up the home device using Dameware.
After the on-premises device is connected to a remote user, Dameware Remote Support can allow you to navigate your remote connections more easily. IT techs can communicate with remote users, troubleshoot with real-time metrics, and connect to remote devices without end users present. With the Mini Remote Control Internet Session feature, Dameware allows help desk professionals to control certain functions of remote devices regardless of who they’re supporting and where the end users are located, like chatting with end users, locking out users from the keyboard and mouse controls while troubleshooting, and more.
Dameware is built to offer an internet proxy that connects to remote users quickly and safely. With Dameware Remote Support, IT experts can take remote user management to the next level.
Other SolarWinds tools to help support remote end-users:
Related features:
Accessing a remote desktop over the internet can require what’s known as a proxy. A proxy serves as a middleman that allows devices to establish an indirect connection when a direct connection isn’t safe or technically possible.
Achieving computer remote access through a proxy is a key capability when you need to reach and troubleshoot corporate devices from outside the firewall. With an increasing number of professionals working remotely or from home, some businesses may require users to access corporate devices from their personal computers. It’s important to be able to create a safe and reliable connection between devices in either of these scenarios.
There are a few ways to use a proxy to access a remote desktop over the internet, including the following:
VPN: A virtual private network (VPN) is not technically a proxy, but it offers similar functionality as a proxy if you’d like to set up remote access to a corporate network. It provides encryption for network traffic, helping avoid unauthorized access. A VPN can involve installing VPN client software on end-user devices. Used alone, a VPN may not offer useful remote control features, such as screen sharing or command prompts.
HTTPS Proxy: Another option is an HTTPS proxy, which is typically used to set up a secure web traffic proxy. Microsoft allows for Remote Desktop Protocol (RDP) connections via HTTPS proxies, but this can require additional setup.
SSH Tunnels: SSH (secure shell) servers can be used as a proxy to route traffic. You can configure port forwarding between the server and the end-user device. However, because SSH servers don’t usually compress network traffic, this method can lead to a slower connection when sharing screens or performing similar actions.
Internet Proxy With Software: While the above options require you to set up and manage the proxy, it’s also possible to use remote desktop software with proxy support designed for safe RDP connections to enable a more straightforward, user-friendly remote connection process.
Using software with a built-in proxy to access a remote desktop over the internet can help ensure the connection is possible (as it can bypass a firewall) and safe (by avoiding the public internet). With remote desktop software, businesses can make the process of remote connection easier, safer, and more effective.
An internet proxy is a device that works as an intermediary between other devices, providing a network connection that allows the devices to talk to each other indirectly.
An internet proxy can also be critical for enabling remote access, as it provides a way to remotely reach devices that might otherwise not be accessible through the public internet. For instance, this might apply if a computer is behind a firewall to protect it from being accessed outside of the corporate network. This computer could run a proxy allowed to accept connections from both inside and outside the corporate network. With connections routed through the proxy, technicians outside the network can reach the computer remotely inside the network.
With Dameware, remote users can connect via remote desktop over the internet while avoiding the hassle of configuring an independent proxy. With a proxy, you can establish a remote desktop connection over the internet to manage remote users from a centralized dashboard. If an end user has trouble with their remote connection, an IT expert can use the internet proxy to access the device to quickly troubleshoot the problem using the same tools available to devices located inside the network to ensure successful resolutions.
SolarWinds Dameware Remote Support (DRS) uses an internet proxy to remotely control computers outside the corporate network and includes intuitive tools for connecting to multiple corporate devices from a single remote router.
If a user has been away from the office and the in-network computer is turned off, you can perform a Wake-on-LAN procedure to start up the home device using Dameware.
After the on-premises device is connected to a remote user, Dameware Remote Support can allow you to navigate your remote connections more easily. IT techs can communicate with remote users, troubleshoot with real-time metrics, and connect to remote devices without end users present. With the Mini Remote Control Internet Session feature, Dameware allows help desk professionals to control certain functions of remote devices regardless of who they’re supporting and where the end users are located, like chatting with end users, locking out users from the keyboard and mouse controls while troubleshooting, and more.
Dameware is built to offer an internet proxy that connects to remote users quickly and safely. With Dameware Remote Support, IT experts can take remote user management to the next level.
Other SolarWinds tools to help support remote end-users:
Related features:
Dameware Remote Support
Allow remote users to connect to another computer quickly and safely within the LAN
Initiate safe over-the-internet remote sessions without requiring a VPN connection
Manage remote devices from a centralized proxy server, and communicate with remote users effectively
