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Simplify IT service management and accelerate IT troubleshooting with the power of help desk integration with Dameware Remote Support and remote control software. With a click of a button from IT tickets or the IT asset inventory in the Web Help Desk software, you can now launch a Dameware remote session and provide remote assistance to end-users wherever they are situated.
Auto-discover assets spread across your network based on IP range/subnets, associate assets with end-users and help desk tickets, and easily track assets by establishing parent-child relationships with Web Help Desk. Incident history enables a comprehensive audit trail of help desk tickets associated with each asset, giving clear visibility into potentially expensive repairs and helping you make informed decisions on asset replacement.
Web Help Desk also allows you to take full control over incident and problem management by automatically converting emails to tickets, routing and assigning tickets to staff groups, and improving efficiency by enabling automatic escalations based on business requirements, repetitive tasks, and ticket severity.
Simplify the way you communicate and manage remote assistance tickets with two-way email correspondence. Receive email notifications on your mobile phone via SMS alerts, automate escalation processes, and improve efficiency through customer satisfaction surveys.
Quickly resolve repetitive and known IT issues by enabling employee self-service through FAQs and knowledge base articles using the Web Help Desk software. Save time and money, and reduce overhead with powerful knowledge base management.
Remote desktop assistance software enables a full-service help desk experience, offering teams the flexibility and features to support end users and troubleshoot issues. It allows technicians to launch a support session from anywhere at any time.
One of the biggest challenges in remote desktop assistance is the need for technicians and end users to communicate directly to better understand and solve issues. To ensure clear communication, remote help desk software can include functional capabilities like live chat and taking and saving screenshots.
Security is always of utmost concern when using remote desktop assistance, so the software should enable secure connections through the internet or LAN. A remote helpdesk support tool can also allow teams to connect to devices even if they are powered off or have crashed using an internet proxy.
Software offering this level of control allows IT teams to provide top-notch IT help desk support for end users anytime, anywhere, which helps ensure the workplace remains productive.
Dameware works with SolarWinds Web Help Desk (WHD) to create a powerful remote IT help desk tool.
With a click of a button, either from IT tickets or the IT asset inventory in WHD, technicians can launch a Dameware remote session and assist end users wherever they are situated.
A Dameware remote desktop assistance session allows IT technicians to connect remotely with end users within or outside the network. Once devices are securely connected, IT technicians can control the host device as if they were physically present at the end-user workstation.
Technicians can also control the remote device’s mouse and keyboard with their mouse and keyboard to access system files and dig into logs to find the potential root causes of issues. IT teams offering remote support can also take screenshots of the host device to investigate further issues and document problems for future troubleshooting and education.
Along with Dameware’s IT help desk support tool, the SolarWinds Web Help Desk simplifies how IT help desks communicate and manage remote tickets by offering two-way email correspondence. Remote help desk software also allows IT professionals and end users to receive SMS via mobile phone alerts and helps continuously improve IT efficiency through customer satisfaction surveys.
Remote access and troubleshooting are increasingly critical in the era of work-from-home and global offices. Remote help desk software allows IT professionals to take control of another computer or device from anywhere, so remote IT help desk teams can aid end users as if they were standing right at their desks.
A good remote help desk tool makes troubleshooting much easier at the most basic level, allowing professionals to quickly connect to and control end-user desktops and take one-click screenshots. But the best software also facilitates communication, offering IT technicians the opportunity to easily transfer files and live-chat with end users to troubleshoot problems during a session.
A remote help desk tool can also improve end-user and technician productivity since it helps save time and effort. Even for technicians located in the device's general physical location, remote help desk software still saves time by allowing technicians to address easy-to-solve problems without finding the exact location of the device. Additionally, a support tool typically enables end users to keep working as technicians fix problems.
Regarding IT help desk support, finding the simplest solution in the easiest manner possible saves time and boosts productivity. Even if an end user doesn’t precisely know how to explain the problem in their Web Help Desk ticket, offering a remote help desk tool helps the end user direct the remote support technician to the issue via a secure remote connection while allowing real-time chat.
And finally, remote help desk software allows IT teams to see the problem for themselves, enabling them to operate the end user’s device as if they were using it in person, which helps technicians to both get to the root of a problem more quickly and document that problem in case it arises again in the future.
Remote desktop assistance software enables a full-service help desk experience, offering teams the flexibility and features to support end users and troubleshoot issues. It allows technicians to launch a support session from anywhere at any time.
One of the biggest challenges in remote desktop assistance is the need for technicians and end users to communicate directly to better understand and solve issues. To ensure clear communication, remote help desk software can include functional capabilities like live chat and taking and saving screenshots.
Security is always of utmost concern when using remote desktop assistance, so the software should enable secure connections through the internet or LAN. A remote helpdesk support tool can also allow teams to connect to devices even if they are powered off or have crashed using an internet proxy.
Software offering this level of control allows IT teams to provide top-notch IT help desk support for end users anytime, anywhere, which helps ensure the workplace remains productive.
Dameware works with SolarWinds Web Help Desk (WHD) to create a powerful remote IT help desk tool.
With a click of a button, either from IT tickets or the IT asset inventory in WHD, technicians can launch a Dameware remote session and assist end users wherever they are situated.
A Dameware remote desktop assistance session allows IT technicians to connect remotely with end users within or outside the network. Once devices are securely connected, IT technicians can control the host device as if they were physically present at the end-user workstation.
Technicians can also control the remote device’s mouse and keyboard with their mouse and keyboard to access system files and dig into logs to find the potential root causes of issues. IT teams offering remote support can also take screenshots of the host device to investigate further issues and document problems for future troubleshooting and education.
Along with Dameware’s IT help desk support tool, the SolarWinds Web Help Desk simplifies how IT help desks communicate and manage remote tickets by offering two-way email correspondence. Remote help desk software also allows IT professionals and end users to receive SMS via mobile phone alerts and helps continuously improve IT efficiency through customer satisfaction surveys.
Remote access and troubleshooting are increasingly critical in the era of work-from-home and global offices. Remote help desk software allows IT professionals to take control of another computer or device from anywhere, so remote IT help desk teams can aid end users as if they were standing right at their desks.
A good remote help desk tool makes troubleshooting much easier at the most basic level, allowing professionals to quickly connect to and control end-user desktops and take one-click screenshots. But the best software also facilitates communication, offering IT technicians the opportunity to easily transfer files and live-chat with end users to troubleshoot problems during a session.
A remote help desk tool can also improve end-user and technician productivity since it helps save time and effort. Even for technicians located in the device's general physical location, remote help desk software still saves time by allowing technicians to address easy-to-solve problems without finding the exact location of the device. Additionally, a support tool typically enables end users to keep working as technicians fix problems.
Regarding IT help desk support, finding the simplest solution in the easiest manner possible saves time and boosts productivity. Even if an end user doesn’t precisely know how to explain the problem in their Web Help Desk ticket, offering a remote help desk tool helps the end user direct the remote support technician to the issue via a secure remote connection while allowing real-time chat.
And finally, remote help desk software allows IT teams to see the problem for themselves, enabling them to operate the end user’s device as if they were using it in person, which helps technicians to both get to the root of a problem more quickly and document that problem in case it arises again in the future.
Dameware Remote Support
Easy, fast and secure remote connections to computer
Features to facilitate remote assistance, chat, file sharing
Ticketing receiving, management and remote support in one software package
