SolarWinds Service Desk vs. Cherwell
The reviews are in and SolarWinds Service Desk outperforms Cherwell*
Try SolarWinds Service Desk
Starting at $39 per technician per month, see details
Just a few reasons to choose SolarWinds Service Desk over other solutions
A true service management solution should be effortless in your day-to-day operations
SolarWinds Service Desk harnesses the power of artificial intelligence and machine learning to deliver new levels of automation and an improved time to resolution.
Get all the functionality your organization needs in one ITSM tool. SolarWinds Service Desk strives to alleviate existing pains and provide a path forward for growth. Our various packages allow you to purchase and implement the functionality you require today, while accounting for your needs down the road.
SolarWinds Service Desk doesn't require third-party consulting or a dedicated administrator for ongoing maintenance. Our in-house implementation helps you realize your vision and ensure you’re setup successfully from the start, so you can easily scale the platform for the future.
With SolarWinds, you are not just a number. We value our partners (that's you!), and make it our top priority to ensure your success throughout your service management journey with SolarWinds Service Desk.
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IT pros, just like you, have found ways to reduce the cost of their ITSM solution without giving up the capabilities they need.
SolarWinds Service Desk vs. Cherwell*
To see more reviews you can trust, visit G2.
Service Desk 4.4 | Cherwell 4.1 | |
|---|---|---|
| Ease of Use | 9.0/10 | 7.6/10 |
| Quality of Support | 9.0/10 | 8.2/10 |
| Asset Management | 8.7/10 | N/A |
| Ticketing System | 9.4/10 | 8.7/10 |
| Knowledge Base/Ticket Integration | 8.5/10 | 7.5/10 |
| Average Go Live Time | 2 months | 5 months |
| Average Time to ROI | 15 months | 23 months |
| Price | Starting at $39/month/technician | Starts at $150/month* |
Start Free TrialStart Free TrialFully functional for 30 days |
Service Desk 4.4 | |
| 9.0/10 | Ease of Use |
| 9.0/10 | Quality of Support |
| 8.7/10 | Asset Management |
| 9.4/10 | Ticketing System |
| 8.5/10 | Knowledge Base/Ticket Integration |
| 2 months | Average Go Live Time |
| 15 months | Average Time to ROI |
| Starting at $39/month/technician | Price |
Start Free TrialStart Free TrialFully functional for 30 days | |
| Learn More |
Cherwell 4.1 | |
| 7.6/10 | Ease of Use |
| 8.2/10 | Quality of Support |
| N/A | Asset Management |
| 8.7/10 | Ticketing System |
| 7.5/10 | Knowledge Base/Ticket Integration |
| 5 months | Average Go Live Time |
| 23 months | Average Time to ROI |
| Starts at $150/month* | Price |
Software Like Cherwell
Looking for a Cherwell competitor? SolarWinds Service Desk can be an alternative to Cherwell for its modern and intuitive agent experience. As a Cherwell replacement, SolarWinds Service Desk can also provide incident management, reporting, automations, IT asset management, and more. Compared with similar IT service management tools like Cherwell, using SolarWinds Service Desk makes it easy for employees to find the solutions they are looking for. Don’t just take our word for it - see if SolarWinds Service Desk is better than Cherwell for yourself by starting a free 30-day trial.
What our Customer are saying on G2
“If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.”
Jay T
Manager of Application Development & Administration
Mid-Market(501-1000 employees)
“SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.”
Verified Customer
Administrator in Marketing and Advertising
Mid-Market (201-500 employees)
“I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program.”
Verified Customer
Administrator in Real Estate
Mid-Market (201-500 employees)
SolarWinds Service Desk
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*As of 9/27/2021. These are a sample of ratings; find a complete list of ratings on G2.com.