IT Risk Detection & Management
With the large amount of technology associated with your organization, security threats can come at you from many different angles. SolarWinds Service Desk risk detection enables you to automate notifications for potential risks that can cause issues for your company and your employees.
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IT Asset Risks
Assess your asset risks with IT asset management. Ensure computers have updated antivirus software, identify devices with illegal software, and more. With IT asset management, you can pinpoint risks and notify your teams so they can quickly react to potential threats that could impact the organization.
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Risk Management of Incidents
Multiple incidents may mean a significant risk has occured. Communication is critical to ensure the risk isn’t perpetuated. Once these incidents have been identified, SolarWinds Service Desk makes it easy to escalate the problem and resolve it, while maintaining full communication and transparency to those impacted.
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Looking for an On-Premises Help Desk option?
Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.
Automate user service request management from ticket creation, assignment, routing, and escalation.
Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
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