SolarWinds Service Desk vs. ServiceNow IT Service Management
The reviews are in and SolarWinds Service Desk outperforms ServiceNow*
Try SolarWinds Service Desk
Starting at $39 per technician per month, see details
Just a few reasons to choose Service Desk over other solutions
A true service management solution should be effortless in your day-to-day operations
SolarWinds Service Desk harnesses the power of artificial intelligence and machine learning to deliver new levels of automation and an improved time to resolution.
Get all the functionality your organization needs in one ITSM tool. SolarWinds Service Desk strives to alleviate existing pains and provide a path forward for growth. Our various packages allow you to purchase and implement the functionality you require today, while accounting for your needs down the road.
SolarWinds Service Desk doesn't require third-party consulting or a dedicated administrator for ongoing maintenance. Our in-house implementation helps you realize your vision and ensure you’re setup successfully from the start, so you can easily scale the platform for the future.
With SolarWinds, you are not just a number. We value our partners (that's you!), and make it our top priority to ensure your success throughout your service management journey with SolarWinds Service Desk.
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Service Desk vs. ServiceNow IT Service Management
To see more reviews you can trust, visit G2
Service Desk 4.4 | ServiceNow IT Service Management 4.3 | |
|---|---|---|
| Ease of Use | 9.0/10 | 8.3/10 |
| Ease of Setup | 8.7/10 | 7.8/10 |
| Quality of Support | 9.0/10 | 8.3/10 |
| Product Direction (% positive) | 9.0/10 | 8.2/10 |
| Help Desk | 9.5/10 | 9.0/10 |
| Average Go Live Time | 2 months | 5 months |
| Average Time to ROI | 15 months | 31 months |
| Price | Starting at $39/month/technician | Starting at $100/month/agent |
Start Free TrialStart Free TrialFully functional for 30 days |
Service Desk 4.4 | |
| 9.0/10 | Ease of Use |
| 8.7/10 | Ease of Setup |
| 9.0/10 | Quality of Support |
| 9.0/10 | Product Direction (% positive) |
| 9.5/10 | Help Desk |
| 2 months | Average Go Live Time |
| 15 months | Average Time to ROI |
| Starting at $39/month/technician | Price |
Start Free TrialStart Free TrialFully functional for 30 days | |
| Learn More |
ServiceNow IT Service Management 4.3 | |
| 8.3/10 | Ease of Use |
| 7.8/10 | Ease of Setup |
| 8.3/10 | Quality of Support |
| 8.2/10 | Product Direction (% positive) |
| 9.0/10 | Help Desk |
| 5 months | Average Go Live Time |
| 31 months | Average Time to ROI |
| Starting at $100/month/agent | Price |
Software Like ServiceNow
Looking for a ServiceNow competitor? SolarWinds Service Desk can be an alternative to ServiceNow for its ease of setup and quality of customer support. As a ServiceNow replacement, SolarWinds Service Desk can also provide incident management, reporting, automations, IT asset management, and more. Compared with similar IT service management tools like ServiceNow, using SolarWinds Service Desk doesn’t require third parties or partners to set up the service desk software. Don’t just take our word for it - see if SolarWinds Service Desk is better than ServiceNow for yourself by starting a free 30-day trial.
What our Customer are saying on G2
“If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.”
Jay T
Manager of Application Development & Administration
Mid-Market(501-1000 employees)
“SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.”
Verified Customer
Administrator in Marketing and Advertising
Mid-Market (201-500 employees)
“I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program.”
Verified Customer
Administrator in Real Estate
Mid-Market (201-500 employees)
SolarWinds Service Desk
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*As of 09/27/2021. These are a sample of ratings; find a complete list of ratings on G2.com.