Choose the plan that’s right for you
Need volume discount pricing? Contact Sales at Itsmsales@solarwinds.com or Get a Quote!
For Growing Teams
- Incident Management
- Knowledge Base
- Service Portal
- Asset Management
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real time 24/7 Live Chat Support
- Multi-Factor Authentication (MFA)
For Mature IT Organizations
- Custom Fields and Forms
- Advanced Automations
- Virtual Agent
- Network Discovery
- Enterprise Service Management
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Chat, Phone and Email support from a Customer Success Team
For Full Customizability
- Visual CMDB and Dependency Mapping
- Up to 1,500 API calls per user per minute
- Virtual Agent – Premier (Coming Soon)
- Runbooks
All of our Service Desk Plans include:
- Unlimited Requestors
- Support any number of employees with your agent licenses
- Email and Community Support
- Get product support over email and from IT pros like you on the SolarWinds Thwack community
- Product Updates
- We continuously keep all customer instances up-to-date
- Annual Billing
- Subscription fees are billed annually at the start of your contract
FAQ: Questions, meet answers.
When you sign up for a free, 30-day trial you get unlimited access to the Premier package and can evaluate Service Desk in your organization. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and devices you need to support.
The trial includes full, unlimited, unrestricted access to both solutions.
You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial.
Please contact a Service Desk sales representative by contacting us at ITSMSales@solarwinds.com or call us at 1-888-250-8971.
A typical Service Desk contract is annual. You can upgrade a plan at any time. Contact your account representative, ITSMSales@solarwinds.com, or call 1-888-250-8971. for more details.
Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Contact ITSMSales@solarwinds.com with your inquiry for a customized price offer.
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks.
You can use SolarWinds IT Asset Management to track any kind of asset, and the SolarWinds CMDB to manage configuration items. For example: computers, network devices, software, non-technical assets, and more. Any device with the ability to access a network count towards your asset limit, even if the IP address isn’t actively tracked in SolarWinds Service Desk. However, assets that do not have an IP address and are not capable of network access (such as furniture or supplies) can be imported and tracked in Asset Management at no additional cost.
Of course!
Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:
Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta
API: create applications, integrate data and interface between your business systems and your Service Desk account. Learn more.
Security integrations: SAML, Google SSO
Simple sync between apps using Zapier
Easy data import using csv files.
From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. This includes the selection of data centers — you decide on either the US, EU, or Australia data center.