Service Desk vs. Freshservice*
SolarWinds® Service Desk, combined with our vast IT operations management portfolio, make this ITSM solution one of the most fitting tools on the market to meet the needs of IT pros and their growing IT orgs.
Try SolarWinds Service Desk
Starting at $39 per technician per month, see details
Just a few reasons to choose Service Desk over other solutions
The easiest way to deliver IT service is through a solution built for IT pros.
Like Freshservice, SolarWinds Service Desk integrates with dozens of business applications, but it also has the ability to standardize IT data and processes. Service Desk integrates directly with a suite of SolarWinds IT management products including Dameware® Remote Everywhere and the Orion® Platform for network and infrastructure monitoring, helping IT teams work together on faster resolutions.
In today’s complex IT environments of on-premises, cloud-based, and hybrid cloud infrastructure, SolarWinds Service Desk keeps your team on top of it all. Automated asset discovery integrates with SCCM, AWS, Jamf, Orion Platform products, and more, helping ensure complete and up-to-date CI data. Easily attach CIs to service records and leverage dependency mapping in your change management practice.
Get all the functionality your organization needs in one ITSM tool. SolarWinds Service Desk strives to alleviate existing pains and provide a path forward for growth. Our various packages allow you to purchase and implement the functionality you require today while accounting for your needs down the road.
With SolarWinds, you are not just a number. We value our partners (that's you!) and make it our top priority to help ensure your success throughout your service management journey with SolarWinds Service Desk.
Are you a current Freshservice customer?
IT pros like you have created a partnership, scaling their ITSM solution and refocusing on IT challenges without the burden of added cost.
Service Desk vs. Freshservice
To see more reviews you can trust, visit G2
Service Desk 4.4 | Freshservice 4.6 | |
|---|---|---|
| Asset Management | 8.7/10 | 8.3/10 |
| Incident Reports | 9.3/10 | 9.2/10 |
| Time Tracking | 8.2/10 | 8.0/10 |
| Alerting | 9.2/10 | 9.1/10 |
| Constant Monitoring | 8.8/10 | 8.6/10 |
Start Free TrialStart Free TrialFully functional for 30 days |
Service Desk 4.4 | |
| 8.7/10 | Asset Management |
| 9.3/10 | Incident Reports |
| 8.2/10 | Time Tracking |
| 9.2/10 | Alerting |
| 8.8/10 | Constant Monitoring |
Start Free TrialStart Free TrialFully functional for 30 days | |
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Freshservice 4.6 | |
| 8.3/10 | Asset Management |
| 9.2/10 | Incident Reports |
| 8.0/10 | Time Tracking |
| 9.1/10 | Alerting |
| 8.6/10 | Constant Monitoring |
Software Like Freshservice
Looking for a Freshservice competitor? SolarWinds Service Desk can be an alternative to Freshservice for its quality of customer support and monitoring capabilities. As a Freshservice replacement, SolarWinds Service Desk can also provide incident management, reporting, automations, IT asset management, and more. Compared with similar IT service management tools like Freshservice, using SolarWinds Service Desk makes it easy to assign tasks and streamline workflows. Don’t just take our word for it - see if SolarWinds Service Desk is better than Freshservice for yourself by starting a free 30-day trial.
What our Customer are saying on G2
“If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.”
Jay T
Manager of Application Development & Administration
Mid-Market(501-1000 employees)
“SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.”
Verified Customer
Administrator in Marketing and Advertising
Mid-Market (201-500 employees)
“I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program.”
Verified Customer
Administrator in Real Estate
Mid-Market (201-500 employees)
SolarWinds Service Desk
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- Incident management consolidates, manages, and prioritizes incoming tickets.
- Service catalog standardizes service request and fulfillment processes.
- Fully integrated IT asset management compiles hardware, software, POs, and more.
*As of 9/27/2021. These are a sample of ratings; find a complete list of ratings on G2.com.